Loving CoSupport’s Manifesto as a focusing force in support work. Working people-first is a really high priority for me in life. Customers, coworkers, friends, audience. The best way to work for your people is to put your people first.

Some highlights:

Customers deserve better. They deserve your time and attention and empathy.

Feedback is the sound a microphone makes when it gets too close to a speaker. Is that noise what you call your customer’s ideas?

Stop saying no and start saying maybe.

Use better language. Mean what you say and say what you feel.

Feature requests aren’t annoying, they prove someone likes what you built and they want to use it more. Stop being so defensive.

Thank your customers profusely.

Stop apologizing for the inconvenience. Say you’re sorry and mean it.

Go big with service or go home.